SHIPPING & RETURNS POLICY
Dispatch & Delivery Information
All orders are processed and dispatched within 1 working day. We aim to ship your items quickly so you can start enjoying your Tukoza Essence products as soon as possible.
Once handed over to the courier, delivery usually takes 3–5 working days.
Please note that delivery times depend on the courier and may vary.
If you have any questions or need help, I’m here for you!
Return Policy
We accept returns only on unused items within 14 days of delivery. If the reeds have been inserted into the fragrance, the item is considered used and cannot be returned. The product must be returned in its original packaging.
Non-Refundable Items
Used items and sale items cannot be returned or refunded.
Return Shipping
The buyer is responsible for return shipping costs unless the return is due to an error on our part.
International Returns
We do not accept returns for international orders.
Return Process
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Check Eligibility
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Ensure the item is unused and within the 14-day return window.
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Sale items and used products (e.g., reeds inserted into the fragrance) are non-returnable.
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International orders are not eligible for returns.
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Contact Us
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Contact us on whatsapp with your order number, reason for return, and product condition.
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Wait for return approval and further instructions.
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Prepare the Item for Return
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Place the item in its original packaging.
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Ensure it is securely packed to prevent damage during transit.
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Ship the Return
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You are responsible for return shipping costs unless the return is due to our error.
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Use a trackable shipping service to ensure safe delivery.
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Processing & Refund
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Once we receive and inspect the item, we will process the return within 3 business days.
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Refunds will be issued to the original payment method, excluding shipping fees.
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Thank you for your cooperation!
We appreciate your understanding of our return policy. Our goal is to ensure a smooth and hassle-free process for you. If you have any questions or need further assistance, feel free to reach out—we’re happy to help!