PRIVACY POLICY
This privacy policy was last updated on 3 April 2025
Tukoza Essence is the business name of Felicia Ignat, an individual business owner, operating under a self-employed status.
At Tukoza Essence, we take your privacy seriously and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, process, and protect your information, and explains your rights related to your personal data.
We also aim to be transparent about the legal basis that allows us to collect and use your personal data. Please read through this policy carefully to understand how we manage your data.
Our website may contain links to third-party websites (for example, social media platforms like Instagram). Please note that these websites have their own privacy policies, and we are not responsible for the practices or content of those sites. We encourage you to review the privacy policies of any third-party websites before providing them with any personal data.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please check this page regularly for updates. The date of the most recent update can be found at the top of this page. If you have any questions after reading this policy, please contact us at tukozaessence@gmail.com
Contents:
1.When do we collect your personal data?
2.What personal data do we collect?
3.How do we use your personal data?
4.What is our legal basis for using your personal data?
5.When do we share your personal data with third parties?
6.How is your personal data protected?
7.How long do we keep your personal data?
8.Your rights
9.Complaints and queries
1.When do we collect your personal data?
We may collect and process your personal data when:
You visit our website or interact with us on social media.
You make an inquiry via our website or customer service.
You sign up for newsletters or marketing communications.
You place an order or make a purchase on our website.
You create an online account with us.
You communicate with us by email or phone.
You allow a third party to share personal data with us.
2. What personal data do we collect?
We collect the following personal data: Contact details: name, email address, phone number, and billing or shipping addresses. Transaction details: payment information (note: we do not store payment details on our systems; this is processed securely through third-party payment providers).Website interactions: data about your visits to our website (collected via cookies).Customer support details: information provided in any communication or interaction with our customer service team.
3. How do we use your personal data?
We use your personal data for the following purposes: To process orders: to handle transactions, deliver products, and manage payments. To communicate with you: to respond to inquiries, complaints, and provide customer support. Marketing: to send you promotional emails and updates about new products and offers, provided you have consented or we have a legitimate interest in doing so. Website functionality: to improve your user experience on our website.
4. What is our legal basis for using your personal data?
We rely on the following legal bases for processing your personal data: Consent: when you provide us with your contact details for marketing purposes. Contractual necessity: when processing personal data is necessary to fulfill orders or provide services you have requested. Legitimate interests: to improve our services and protect our business. Legal obligations: to comply with relevant laws and regulations.
5. When do we share your personal data with third parties?
We may share your personal data in the following circumstances: Service providers: we work with third-party providers (e.g., payment processors, shipping companies) to fulfill our services. Legal requirements: if required by law, we may disclose your data to law enforcement or other authorities. Business transactions: in the event of a business merger, acquisition, or sale, your data may be transferred as part of the transaction. Third-party marketing: if you have given us permission, we may share your data with selected third parties for marketing purposes. We do not transfer your data outside the European Economic Area (EEA) without ensuring adequate protection.
6. How is your personal data protected?
We take the security of your personal data seriously. We use a range of technical and organizational measures to protect it, including: Encryption: SSL encryption for secure online transactions. Restricted access: only authorized personnel have access to your data. Regular reviews: ongoing assessments of security measures and protocols.
7. How long do we keep your personal data?
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Your rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Rectification: You can request corrections to inaccurate or incomplete data.
Erasure: You can request that we delete your personal data, subject to certain conditions.
Restriction: You can request that we restrict the processing of your personal data in specific circumstances.
Portability: You can request that we transfer your data to another service provider.
Objection: You can object to our use of your data in certain circumstances, such as for direct marketing purposes.
To exercise these rights, please contact us at hello@tucosa.co.uk. We aim to respond within one month of receiving your request.
9. Complaints and queries
If you have any concerns about how we process your personal data, please contact us at tukozaessence@gmail.com.