PRIVACY POLICY

Contents:

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1. When do we collect your personal data?

2. What personal data do we collect?

3. How do we use your personal data?

4. What is our legal basis for using your personal data?

5. When do we share your personal data with third parties?

6. How is your personal data protected?

7. How long do we keep your personal data?

8. Your rights

9. Complaints and queries

10. Privacy policy updates

11. Contact details

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1.When do we collect your personal data?

 

We may collect and process your personal data when:

• You visit our website or interact with us on social media.

• You make an inquiry via our website or customer service.

• You sign up for newsletters or marketing communications.

• You place an order or make a purchase on our website.

• You create an online account with us.

• You communicate with us by email or phone.

• You allow a third party to share personal data with us.

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2.What personal data do we collect?​

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We collect the following personal data:

• Contact details: name, email address, phone number, and billing or shipping addresses.

• Transaction details: payment information (note: we do not store payment details on our systems; this is processed securely through third-party payment providers).

• Website interactions: data about your visits to our website (collected via cookies).

• Customer support details: information provided in any communication or interaction with our customer service team.

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   The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

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3.How do we use your personal data?

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We process your personal data to handle any inquiries submitted via our website, social media, email, or telephone. Additionally, we use your data when you book an appointment with us.

For day-to-day business operations, we process your data to fulfill and send your orders. Your personal data will also be used when you engage with our services or complete a payment transaction.

Furthermore, we use your personal data to contact you, respond to any queries, complaints, or feedback, and ensure that they are appropriately addressed.

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Marketing

We may use your contact information to send you marketing communications if you have subscribed to receive them or where we are legally permitted to do so without requiring your explicit consent.

For example, we may send marketing updates to:

1. Inform you about promotions or special offers.

2. Introduce new Tukoza Essence products.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in any of our messages. Please allow up to 7 days for your preferences to be updated—this will not affect any communications already scheduled during that period.

If you wish to unsubscribe manually, you can contact us at tukozaessence@gmail.com

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Even if you opt out of marketing, we may still send you service-related emails regarding your account or transactions. Additionally, we will retain your contact details in a suppression list to ensure you do not receive further marketing communications.

 

Security

We may process your personal data to protect our business and your online account from fraud. Additionally, we monitor website activity (including the use of cookies) to identify and resolve any issues, ensuring the integrity and security of our platform. If necessary, we will notify you of any required account maintenance.

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4.What is our legal basis for using your personal data?

 

We rely on the following legal bases for processing your personal data:

• Consent: when you provide us with your contact details for marketing purposes.

• Contractual necessity: when processing personal data is necessary to fulfill orders or provide services you have requested.

• Legitimate interests: to improve our services and protect our business.

• Legal obligations: to comply with relevant laws and regulations.

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5.When do we share your personal data with third parties?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may share your personal data in the following circumstances:

• Service providers: we work with third-party providers (e.g., payment processors, shipping companies) to fulfil our services.

• Legal requirements: if required by law, we may disclose your data to law enforcement or other authorities.

• Business transactions: in the event of a business merger, acquisition, or sale, your data may be transferred as part of the transaction.

• Third-party marketing: if you have given us permission, we may share your data with selected third parties for marketing purposes.​​​

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6.How is your personal data protected?

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We take the security of your personal data seriously. We use a range of technical and organizational measures to protect it, including:

• We use an online business system that is password-protected and secured with SSL encryption technology.

• Restricted access: only authorized personnel have access to your data.

• Our servers are protected by advanced firewalls

• This domain has private registration + DNSSEC ​

• We have implemented DNSSEC (Domain Name System Security Extensions) to add an extra layer of security to our domain, helping to protect our website from cyberattacks and ensuring the privacy of our visitors' information.

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7.How long do we keep your personal data?

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As a standard practice, we retain your personal data for up to three years from the date of collection. However, if legal requirements mandate a longer retention period or if the data is needed for potential legal claims, we may store it for an extended duration.

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8.Your Rights

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You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Rectification: You can request corrections to inaccurate or incomplete data.

• Erasure: You can request that we delete your personal data, subject to certain conditions.

• Restriction: You can request that we restrict the processing of your personal data in specific circumstances.

• Portability: You can request that we transfer your data to another service provider.

• Objection: You can object to our use of your data in certain circumstances, such as for direct marketing purposes.

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To exercise these rights, please contact us at tukozaessence@gmail.com. We aim to respond within one month of receiving your request.

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9. Complaints and queries

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If you have any concerns about how we process your personal data, please contact us at tukozaessence@gmal.com

 If you are unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO) in the UK.

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10.Privacy policy updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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11. Contact details

 

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: tukozaessence@gmail.com
Address: 16 Cougar Road , Weston Super Mare, BS24 8FX 

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