We aim to get your order to you as quickly as possible. Delivery times can vary depending on your location and the shipping service selected, and you’ll see the latest estimate at checkout.

You can still order as normal, but your parcel will be processed and shipped when we're back. We’ll make sure it’s handled as soon as we return, so you can relax and wait for the scent to arrive.

Once your order is on its way, you’ll receive the delivery details by email if tracking is available for that shipment. Keep an eye on your inbox, and if anything looks off, just get in touch with us and we’ll help you follow it up.

Delivery charges, if any, are shown clearly at checkout before you pay. That way, you can review the full total first—simple, clear, no surprises.

Start by checking any tracking updates you’ve received. If your parcel still seems to be taking the scenic route, contact us with your order number and we’ll look into it for you. Calm, clear, and taken care of.